If something on the site was wrong, a form didn't go through, or someone contacted you in a way you didn't expect, call (713) 555-0169 or reach us through the contact page. Tell us what happened, roughly when, and the phone number or email you used, so we can find your request.

The roofers we refer are independent businesses, and your contract is with them. That means we can't cancel it, change its price or order a refund. We can record your complaint, raise it with the roofer and stop sending homeowners to any roofer whose conduct falls short.

Some issues belong with someone else. Questions about a City of Pasadena roof permit go to the Permit Department at 713-475-5575. Disputes over an insurance claim go to your insurer, or to a public adjuster you hire separately. If a roofer offered to pay or waive your deductible, that offer breaks Texas law, so keep any written proof of it.

We look into each complaint in good faith. This policy is governed by the laws of the State of Texas, and using it doesn't limit any other legal rights you have.